San Diego Auto Repair

Mon - Fri: 7:30 AM - 5:30 PM
Sat: 9:00 AM - 2:00 PM
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5

Eddie and his crew know customer service and it shows. I went in to get my rear bumper replaced and a new tail light after someone hit me, as well as get the headlights restored. I checked out a few other spots in the area and found BumperDoc quoted a fair, competitive price for the work. I was given a good explanation of what parts were available at what cost (OEM vs AM). Eddie's transparency, willingness to work with me, and the many good reviews the shop has are what made me decide to go with BumperDoc. We had a minor miscommunication on when the job would be complete due to delayed delivery of parts. When I returned to pick up my car it was not finished, but BumperDoc handled this well and helped me so that I wouldn't be car-less. Also my car, though not a custom color, is a less-generic silver/grey that can be difficult to match. Shops in the past have had issues with it. The color variation from the VIN does not take to the plastic bumpers the way it does the body. That happened this time, the new bumper was darker than the body but did not stand out until the sun hit it. I pointed it out to Eddie and with no issue he told me to bring it back in and they would tweak the color and fix it - now it looks perfect. I gave 5 stars still because the small setbacks are pretty common ones in body shops and I bring them up to emphasize how BumperDoc handled them, which was much better than most. Overall great experience and the finished product of my car looks very good. Their quality of work and honesty are what will bring me back in the future should I need more work done.

5

The applique's on both sides of my car that go around the door trim were fading badly and it was embarrassing to look at. I went to Bumper Doc and Eddie took care of me, they painted them for me and it looks great!!! He gave me a great value, got it done in 5 hours was courteous and professional and also buffed out my headlights and they haven't looked this good in years and he gave me a great value on that too! I highly recommend these guys and really appreciate Eddie for taking such good care of my car, thank you guys, I will be telling everyone what a great job you did!

1

Went in with my 2000 4Runner on multiple occasions. Not sure if it's because my car is old or I just looked poor but all I wanted was a little service. My money is green like everyone else. Rick told me he'd call me back by the end of the day to give me some pricing. No call. Waited until the next day, no call. Finally after 3 days of not hearing back I decided to call them again. Eddie answered and said Rick is off today but he'd call me the following day. No call. I've driven to their shop 3 times to speak with them and for some reason I'm being ignored. I was kind, polite and had to go above and beyond as the potential customer only to be met by very poor service standards towards me and I'm offended af.

5

Professional staff and quality service at a great price! Eddie was absolutely fantastic - all of the reviews singing his praises are spot-on! Very trustworthy... identified the required repairs and provided a variety of options (factory or OEM). Was able to get my bumper and headlight replacement completed within a couple of days. My truck looks like it rolled right off the factory assembly line. This was my first visit to BumperDoc and will certainly be my go to body repair shop.

5

Their GM - Eddie provides outstanding customer service, quote is very reasonable and honest, he is also willing to go the extra mile and take care of some minor scratches, this is a very service oriented shop and it's highly recommended! 5/5 Stars!

5

Professional staff and quality service at a great price! Eddie was absolutely fantastic - all of the reviews singing his praises are spot-on! Very trustworthy... identified the required repairs and provided a variety of options (factory or OEM). Was able to get my bumper and headlight replacement completed within a couple of days. My truck looks like it rolled right off the factory assembly line. This was my first visit to BumperDoc and will certainly be my go to body repair shop.

5

I’m already a repeat customer, but this time it’s my Tesla!! New rear bumper and trunk damage. Eddie was GREAT and would have cost quite a bit more anywhere much less at Tesla. Car came out looking like new. I will continue to go NOWHERE else. Thanks Eddie!!

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